We are constantly reviewing and updating our preparations and protocols during the COVID-19 pandemic. We are open and here to answer your questions. Thank you for your continued patience as we navigate the situation.
Current Office Policies
Last Updated: 10/30/2020
1. Respiratory sick visits are being separated from well visits:
These patients are seen in separate, dedicated areas of our office, at the end of the day, and by dedicated staff. We are not mixing sick and well patients in our office. We have also increased the frequency of cleaning our office. If you are not well, please call our office ahead of your appointment.
2. Virtual visits:
We will continue to use telehealth visits, when applicable, to help avoid unnecessary exposures to our patients, families, and staff.
3. In-person visits:
Please call our office for any health concerns. We are encouraging all patients who are well enough to stay home, unless we deem it necessary to be seen in our office.
- When you arrive, please call the front desk from your car to check in, at 781-356-6200 ext.105.
- We will call you back when a room is available, as our waiting room is closed.
- Before entering the building, please put a mask on both you and your child, go to the exam room, and keep the door shut.
We ask that when possible, only the patient and one healthy parent attend all visits. For the first newborn visit, both parents (if healthy) are allowed to attend.
5. COVID-19 exposure:
If you think your child may have been exposed to an active case of COVID-19, please call our office. We will assist you in obtaining COVID-19 testing at a pediatric testing site based on current testing guidelines.
6. Social distancing:
Please practice social distancing appropriately to limit unnecessary exposure to the virus, as recommended by the Department of Public Health.
7. Boston office:
The Boston office is now open, but only for patients without respiratory sick symptoms. Patients who normally are seen in the Boston office who are sick with respiratory symptoms or fever will continue to be seen in the Braintree office as needed.
8. Missed vaccinations:
If your child missed a vaccination due to a prior virtual well child check-up, our office will reach out to schedule a time to come in for these vaccines.
- General testing resources and testing sites:
- What kind of test should I get?
- If you are getting tested due to symptoms, or due to exposure to someone with COVID-19, we recommend PCR testing rather than rapid antigen testing. The former is a much more accurate test than the latter.
- Read more about testing for COVID-19 here.
- Are you testing in your office?
- At the current time, we are not offering in-office testing for COVID-19. We are fortunate to have access to the Mass General Brigham testing sites for pediatric patients. This allows us to schedule PCR testing for most patients through Mass General Brigham, with relatively fast turnaround times.
- How do I get my test results?
- Test results are released immediately, and are viewable in Patient Gateway. Our office does not have access to the results before they are posted to Patient Gateway.
- If you are not yet enrolled in Patient Gateway, please call our office to enroll.
Virtual Visits & Telehealth
To help prevent the spread of COVID-19 in our office, we are continuing to see some patients virtually, when appropriate.
Our staff will contact you prior to a telehealth appointment to give detailed instructions. At the time of your scheduled telehealth visit, you will be asked to enter the provider’s virtual waiting room on https://miltonpeds.doxy.me (HIPAA-compliant video chat, no download required). This platform can be used with most smartphones, tablets, or laptops.
Mental Health Resources
This is a very disruptive and stressful time for our families, and we have seen a significant increase in mental health issues. We have put together a list of resources to help you navigate these concerns during the COVID-19 pandemic. If you have immediate concerns about your child’s mental health and feel he/she is in imminent danger, please call 911 or our office emergency line.
- Child Mind Institute
- COVID-19 Parenting Resources (BCH)
- The Clay Center for Young Healthy Minds (MGH)
- Handhold (targeted to families with kids age 6-12 years)
- COVID-19 resources for families and children (MGH)
- Return to School During COVID-19 (healthychildren.org | AAP)
- Prepare Children to Return to the Classroom (NYTimes)
- This helpful article explains COVID-19 testing, quarantining, and returning to school after a child gets sick or is exposed to the virus. (Boston Globe, 10/16/20)
- Eye health is important with increasing screen time (AAP)
- Massachusetts’ influenza vaccine mandate (Mass.gov)
- Good handwashing techniques (CDC)