We are constantly reviewing and updating our preparations and protocols during the COVID-19 pandemic. We are open and here to answer your questions. Thank you for your continued patience as we navigate the situation.
Current Office Policies
Last Updated: 3/5/2021
1. Respiratory sick visits are being separated from well visits:
These patients are seen in separate, dedicated areas of our office, at the end of the day, and by dedicated staff. We are not mixing sick and well patients in our office. We have also increased the frequency of cleaning our office. If you are not well, please call our office ahead of your appointment.
2. Virtual visits:
We will continue to use telehealth visits, when applicable, to help avoid unnecessary exposures to our patients, families, and staff.
3. In-person visits:
Please call our office for any health concerns. We are encouraging all patients who are well enough to stay home, unless we deem it necessary to be seen in our office.
- When you arrive, please call the front desk from your car to check in, at 781-356-6200 ext.105.
- We will call you back when a room is available, as our waiting room is closed.
- Before entering the building, please put a mask on both you and your child, go to the exam room, and keep the door shut.
We ask that when possible, only the patient and one healthy parent attend all visits. For the first newborn visit, both parents (if healthy) are allowed to attend.
5. COVID-19 exposure:
If you think your child may have been exposed to an active case of COVID-19, please call our office. We will assist you in obtaining COVID-19 testing.
6. Social distancing:
Please practice social distancing appropriately to limit unnecessary exposure to the virus, as recommended by the Department of Public Health.
7. Boston office:
The Boston office is open for patients without respiratory sick symptoms. Patients who normally are seen in the Boston office who are sick with respiratory symptoms or fever will continue to be seen in the Braintree office as needed.
- Are you testing in your office?
- We offer PCR testing to all patients in our practice, who have active viral symptoms and/or a close contact with COVID-19.
- Elective Testing (for those without symptoms or a close contact; e.g. for travel):
- We are offering elective testing for a fee. Unfortunately, most health insurance providers do not reimburse for elective COVID-19 testing. We do not want our patients to be charged exorbitant fees, so we are not processing elective COVID-19 testing through your insurance provider. Your total cost for COVID-PCR testing through our office will be $140: You will be billed $40 at the time of your visit by Milton Pediatrics, and you will receive another bill for $100 from Quest Diagnostics, who processes the tests.
- There are free sites available for COVID-19 testing, specifically the Stop the Spread sites offered by the state. Please see the general testing resources below for more information.
- How do I get my test results?
- Test results are released immediately, and are viewable in Patient Gateway. Our office does not have access to the results before they are posted to Patient Gateway.
- If you are not yet enrolled in Patient Gateway, please call our office to enroll.
- General testing resources and testing sites:
- Get Tested MA! An excellent resource from the Massachusetts Department of Public Health, including test site locations, and information about the different types of available tests.
- Search page for testing sites in MA. Select “Show Advanced Filters” to filter sites that do/do not test children.
- List of testing sites in MA by town.
- What kind of test should I get?
- If you are getting tested due to symptoms, or due to exposure to someone with COVID-19, we recommend PCR testing rather than rapid antigen testing. The former is a much more accurate test than the latter.
- Read more about testing for COVID-19 here.
Virtual Visits & Telehealth
To help prevent the spread of COVID-19 and promote social distancing, we are continuing to see some patients virtually, when appropriate. Please review our virtual visit guide for families before your virtual visit.
Our staff will contact you prior to your telehealth appointment to give detailed instructions.
- For patients who have signed up for Patient Gateway, please make sure to have Zoom installed on your device. You can enter the virtual visit waiting room by logging into your Patient Gateway account.
- For patients without access to Patient Gateway, you will be provided with information on how to connect with your provider at the time of scheduling. We are currently using doxy.me for these visits.
Mental Health Resources
This is a very disruptive and stressful time for our families, and we have seen a significant increase in mental health issues. We have put together a list of resources to help you navigate these concerns during the COVID-19 pandemic. If you have immediate concerns about your child’s mental health and feel he/she is in imminent danger, please call 911 or our office emergency line.
- Child Mind Institute
- COVID-19 Parenting Resources (BCH)
- The Clay Center for Young Healthy Minds (MGH)
- Handhold (targeted to families with kids age 6-12 years)
- COVID-19 resources for families and children (MGH)
- Return to School During COVID-19 (healthychildren.org | AAP)
- Prepare Children to Return to the Classroom (NYTimes)
- You can learn more about getting vaccinated (if eligible) and pre-register for a COVID-19 vaccination at Massachusetts’s Vaccination Website. We do not offer vaccines for COVID-19 in our office at this time.
- Many people are asking important questions about the COVID-19 vaccines, including our patients, our doctors, and our staff. We thought it would be helpful to provide a vaccine resource page with reliable information to help answer these questions. Of course, if you have individual concerns or questions, we encourage you to speak with your primary care provider.