Temporary Closure of the Boston Office

Given the current COVID-19 crisis, we have made the difficult decision to temporarily close our Boston office. To maintain appropriate social distancing and separation of well and sick patients, we believe this is the right decision to keep everyone as safe as possible. We will accommodate all of our Boston patients in our Braintree office.

 

COVID-19 Preparations and Protocols

Dear Milton Pediatrics Patients:

 

We are constantly reviewing and updating our preparations and protocols as we learn more about COVID-19. We are open and here to answer your questions. Please be patient as we navigate the current situation.

 

As of today, Monday March 23, 2020

 

1. Respiratory sick visits are being separated from well visits. We have added additional office space on the first floor of our building. We are not mixing sick and well patients in the waiting room or patient rooms. We have also increased the frequency of cleaning our office. If you are not well, please call our office ahead of your appointment.

 

2. Virtual Visits:

Please see the post below for more details

 

3. Sick visits:

Please call our office for any health concerns. We are encouraging all patients who are well enough to stay home, unless we deem it necessary to be seen in our office.

    • We will be setting up virtual visits for those that are appropriate.
    • Patients with respiratory symptoms will be seen in our new office space on the first floor.
      • When you arrive, please call the front desk to check in by phone.
      • We will then call you when a room is available.
      • When you enter the office, please put a mask on both you and your child, go to the exam room, and keep the door shut.

4. Visitors

We ask that when possible, only the patient and one healthy parent attend all visits.

 

5. COVID-19 Exposure

If you think your child may have been exposed to an active Coronavirus case, please call our office or the Partners COVID-19 Hotline (617-724-7000). We are not currently testing any patients in our office for COVID-19.

 

6. Social distancing: Please practice social distancing and stay at home to limit unnecessary exposure to the virus.

Telehealth Visits

To help prevent the spread of coronavirus (COVID-19), we will be temporarily transitioning some in-person visits to telehealth visits (via video chat). Appointments that will be conducted virtually, include:

  • All well-child checks of 3 years of age, or older*
  • Follow-up visits, as appropriate (e.g. behavioral health, ADHD, acne, constipation, etc.)
  • Other sick visits, as appropriate

*vaccinations will be deferred to a future nurse visit

 

Our staff will contact you prior to a telehealth appointment to give detailed instructions. At the time of your scheduled telehealth visit, you will be asked to enter the provider’s virtual waiting room on https://doxy.me (HIPAA-compliant video chat, no download required). This platform can be used with most smartphones, tablets, or laptops. If you do not have access to a device with a camera, please inform our staff and we will set up a phone call with you instead. 

 

Thanks for your understanding as we adjust to these new changes!

Questions about Coronavirus

Dear Milton Pediatrics families,

We know many of you have questions and concerns regarding the ongoing Coronavirus pandemic. Thankfully, there are some excellent resources available that will provide you with up-to-date and reliable information. If the links below do not answer your questions, or if you have specific clinical concerns, please call our office to speak with one of our nurses.

 

Partners has established a COVID-19 hotline to answer your general questions about the ongoing pandemic. The hotline is available 7 days/week from 8am-8pm: 617-724-7000

 

From the MA Department of Public Health:

Coronavirus homepage: https://www.mass.gov/resource/information-on-the-outbreak-of-coronavirus-disease-2019-covid-19

COVID-19 Fact Sheet: https://www.mass.gov/doc/english-2019-novel-coronavirus-2019-ncov-0/download

 

From the CDC:

Coronavirus homepage: https://www.cdc.gov/coronavirus/2019-ncov/index.html

https://www.cdc.gov/coronavirus/2019-ncov/downloads/2019-ncov-factsheet.pdf

About COVID-19: https://www.cdc.gov/coronavirus/2019-ncov/about/index.html

Travel information and restrictions: https://www.cdc.gov/coronavirus/2019-ncov/travelers/index.html

 

From the American Academy of Pediatrics:

About COVID-19: https://www.healthychildren.org/English/health-issues/conditions/chest-lungs/Pages/2019-Novel-Coronavirus.aspx

 

Helpful Articles:

How to talk to your child about Coronavirus:

https://parenting.nytimes.com/childrens-health/coronavirus-kids-talk

http://riversidetraumacenter.org/wp-content/uploads/2020/03/Managing-Reactions-to-the-Coronavirus.pdf